Shipping policy

Delivery costs are confirmed at checkout and are calculated based on the weight of the items in your basket and the provided delivery address. We use a weight-based system to calculate shipping costs worldwide. Typical UK mainland shipping, weighing under 20kg, starts at £7.00. Hazchem and Heavy items will be subject to a separate delivery charge.

We only offer an express 24-48 hour delivery as part of our service, which is the fastest form of shipping which you have paid extra towards as part of the service performed by us. All UK mainland parcels will be sent using FedEx Courier. All orders sent using this express service are tracked and all customers will be notified of the expected delivery from FedEx by email and/or the mobile number provided at checkout. A working day is classed as a Monday-Friday, and excludes bank holidays and weekends. Please note: Any order placed after 2PM on a Friday, will be dispatched by us on the following Monday for delivery on Tuesday, unless this includes a bank holiday.

Express delivery is a 24-48 hour tracked service and is only eligible to customers based in the UK and orders must be placed by 2PM for the same day dispatch. Express delivery is non-refundable on any goods returned to us. For international orders, a FedEx tracked courier service will be used, however, delivery times cannot be guaranteed by us. All international orders are liable for paying for their own customs duties and taxes to their government prior to the release of goods.

You will receive an estimation time/date for delivery via SMS and/or email, and our courier we will endeavour to deliver any products ordered within the estimated period. A time slot will be sent to you by FedEx when delivery is expected that day. Your name, address, email and contact number will be provided to our courier for the delivery service and it will be visible on the parcel label if it has been provided at checkout. It is your responsibility to choose or update your preferences for the delivery if you will not be in at the specified time/date. If a ‘safe place’ is selected by you for the courier, and the parcel has been delivered to your specified safe place, in the event of a missing parcel, the courier, nor Car Wash Supplies will not hold any responsibility for the loss of goods.

Delivery may be delayed due to circumstances outside of our control. If this occurs, our courier will notify you as soon as possible and take steps to minimize the effect of the delay. Car Wash Supplies shall have no liability for courier delays.

In the event of a sale or event, due to extreme volume, dispatch of goods maybe delayed by us, however, we will always endeavour to process all orders as quickly as possible and we will dispatch all goods using an express delivery service.

In the event of a failed delivery to you, our courier may re-attempt delivery, leave your delivery with a neighbour or in a safe place outside of your home or leave you a card or contact you to re-arrange delivery. You will be responsible for the products from the time we deliver the products to you at the stipulated delivery address. You will own a product once we have received payment in full for that product. Any charges as a result of any failed deliveries that have incurred, or due to any package being returned to us will be your responsibility.

Shipping charges will not be refunded by Car Wash Supplies for any returned parcel, for whatever reason, for performing an express delivery service.

We will be happy to replace for free of charge, any goods damaged in transit provided that we receive written notification of such damage within 48 hours of delivery. Goods received in a damaged or unsatisfactory condition must be returned to us at the customers expense for inspection.